HSE stress management standards and EAPs

The "support" standard in the HSE's package of desired states for organisations to strive towards1 in the management of work-related stress is that "employees indicate that they receive adequate information and support from their colleagues and superiors; and systems are in place locally to respond to any individual concerns".

In order to achieve this standard, organisations need to have systems in place to enable and encourage employees to support colleagues, and for employees to know what support is available and how to access it.

Step 3 of the HSE's approved approach to the management of work-related stress states that stress surveys and focus groups held as part of implementing the stress management standards may identify that individuals are experiencing particular problems. It is essential, the HSE urges, to create the means for employees to raise their concerns, which could include providing employee assistance or counselling services.

The HSE recommends that employers talk with staff about ways the organisation could provide support if someone is experiencing problems outside work, and emphasises the need for employers to regularly disseminate information on other areas of support, including from the HR department, OH professionals, trained counsellors and external charities.

1. See www.hse.gov.uk/stress/standards