EAP services are offered on the understanding that all contact with individuals is totally confidential, except in limited situations agreed in consultation with the company and known beforehand to individuals. These will cover cases of significant risk or damage to the health and safety of the client or other person. Where the sponsoring organisation encounters particular safety sensitive issues, these can be reflected in the definition of unacceptable risk. The resulting agreement is communicated in subsequent briefings to its team of counsellors.

Clients receive regular feedback to the organisation in the form of reviews, including statistical data on uptake and general problem areas, and these will highlight company themes or trends. This data is carefully formulated to ensure that individual employees cannot in any way be identified from the report.

Employees, and their family members who are covered by the service, can call the assistance line without the need to give their names - the name of the sponsoring organisation will suffice. In practice many people later become comfortable enough with the service to say who they are, which makes collecting additional data easier (about repeat usage, for example).

Should it be a concern, we will be able to assist you in reassuring employees that they can express their work concerns in confidence and receive support with those issues without their employment being in jeopardy. Staff are trained to refer people back into the organisation's own internal resources whenever possible.

Counsellors do not as a rule visit company premises unless specifically requested. It is prefered to ensure that employees and their families can be seen at a convenient, off-site and neutral location to further protect confidentiality.

On the rare occasions when a supplier does break confidentiality, there are well-established confidentiality and disclosure protocols for dealing with at risk clients.

EAPs are also impartial. View more >>>