All EAP services are independent and impartial. The teams support employees and their families, both emotionally, and by providing practical information, but will not represent them. If representation is indicated then they will work with the individual to establish their criteria for selecting the appropriate resources in each particular instance. The EAP may then assist in the search, make links, and review progress - but will not recommend or advise.

Equally, they provide information rather than advice in response to a query. Although advice might occasionally be appropriate, the counselling philosophy encourages people to make their own choices and decisions and to use their own resources wherever possible. The counsellors and consultants are experienced in helping individuals to establish their options and in supporting their subsequent thinking and action. They will refrain from determining choices or decisions for the caller.

EAPs are confidential