When there is conflict at work, mediation can help.
Mediation is a process where an independent third party (the mediator) helps two or more people who are in conflict (the parties) talk about their situation, exchange their concerns and work towards their resolution. Mediation is flexible and can be tailored to the specific circumstances that best suit the parties.
What happens in mediation?
On the day itself both parties spend time in the first part of the day with the mediator individually where they will have an opportunity to talk about their situation and what they hope to achieve from coming to mediation. In the afternoon the parties come together to discuss their situation.
Both parties will have the opportunity to explain their feelings and the outcome they would like without any interruption. Then there will be an open discussion between the two parties. The aim is for the parties to reach an agreement (ideally a written one) that identifies what they will do differently and how they will work together in the future.
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