Employee Assistance Programme confidentiality explained
In an ideal world, employees would come to work with a clear mind, and function to the best of their ability to get their tasks done. But in the real world, there are problems, and your employees are bound to bring their problems to work with them. While you cannot prevent their problems, you can help them through an Employee Assistance Programme (EAP).
Employee Assistance Programmes are confidential at all stages. Employees do not have to tell anyone that they will be contacting the EAP, and usually just the name of their employer is used as a reference to access the service when they call in.
Even if your company pays for an EAP, confidentiality is still key. EAPs maintain a strict policy in accordance with privacy laws and professional ethics. A manager may refer an employee to the EAP, if they feel there is an issue that needs to be addressed in order to function at the necessary level of that job. The use of an EAP is to maintain the balance of work and personal life for each individual employee.
The only time confidentiality will be broken is when there is a real and serious risk of danger or harm.